Updated: 22.08.2023

About this Policy

Welcome to Catkin BD, a dedicated e-commerce platform. We are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide to us through our website, Catkin BD. By accessing or using our website, you signify your understanding and acceptance of the practices outlined in this Privacy Policy.

This notice also explains your privacy rights and how we comply with data protection regulations, including how we adhere to the General Data Protection Regulation (GDPR) and other relevant legislation that governs the use of personal data.

You must read this Privacy Policy along with any other statements or fair processing notices we may provide when collecting or processing personal data so that you are fully aware of how and why we use your data. We also operate cookies on our website, and information about that is detailed in our Cookies Policy.

The act follows the Bangladesh Ecommerce Guideline which is given here.

Who We Are

For further details about Catkin BD, please visit our About Us page.

Contact Information

If you have any inquiries, concerns, or requests related to your privacy, please contact us at onabil@catkinbd.com or through our “Contact Us” page on the website, as we take data security and protection seriously. Further details:

Company Name: Catkin BD
Email: onabil@catkinbd.com

Types of Data Collected

We collect various types of personal information to enhance your experience on our website and to deliver our services. This information may include:

Full names
Email addresses
Phone numbers (for account verification and order completion)
Shipping and billing addresses

Additionally, we may gather non-personal information, such as cookies, usage data, and analytics, to improve our services and enhance user experience.

When we refer to “personal data,” we mean any information that relates to an individual and can be used to identify that person. This excludes anonymized data.

The following outlines the categories of personal data we collect, use, and process:

Identifiers & Contact Information: This includes names, addresses, email addresses, and phone numbers.
Technical Data: IP addresses, browser types and versions, operating systems, and other device-related information.
Profile Data: Login credentials, purchase history, preferences, and interests.
Marketing & Communication Data: Your preferences for receiving marketing from us and communication preferences.

Purposes of Data Collection

We collect user data for several reasons, including but not limited to:

Processing orders and completing transactions
Providing efficient customer support
Enhancing our website and services
Conducting market research and analysis
Improving user experience
Performing maintenance and optimizing our website

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

Cookies

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience, so you don’t have to fill in your details again when leaving another comment. These cookies last for one year.

Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves the same as if the visitor has visited that other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to Catkin BD. We encourage you to review the privacy policies of those third-party sites to understand their data practices.

Data Processing & Sharing

Your data may be processed to fulfil our legitimate business needs, such as:

Delivering products and services
Administering and troubleshooting our website
Improving marketing campaigns and communication
Conducting market research

We only share your data with trusted third parties who assist in delivering our services, such as payment processors or logistics partners. These third parties are contractually obligated to handle your data securely and according to data protection laws.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. Registered users can view, edit, or delete their personal information at any time, except for changing usernames. Website administrators can also see and edit that information.

Legal Basis for Data Processing

We rely on several legal grounds to process your data, including:

User consent at the time of data collection
Contractual obligations for order fulfillment
Legitimate business interests balanced against your privacy

Data Retention

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal obligations.

Your Rights

You have several rights regarding your data, including the right to access, correct, or request deletion of your data. If you wish to exercise any of these rights, please contact us. We may need to verify your identity before proceeding with your request.

Data Security

We take precautions to secure your data from accidental loss, unauthorized access, or use. Only authorized personnel have access to your data, and they are bound by confidentiality obligations.

Updates to the Privacy Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated through our website or email notifications.